Cookie policy

This Cookie Policy (“Policy”) explains how Vivera Solutions Co., Ltd. (“Vivera”, “we”, “us”, or “our”) uses cookies and similar technologies when you access or use our websites, online store, customer Account, applications, subdomains, and other online Services.

This Cookie Policy should be read together with Vivera's Privacy Policy.

Some cookies and similar technologies are necessary for our websites and Services to operate properly and securely.

Other cookies, including analytics cookies, are not strictly necessary and may be used according to your cookie choice and applicable law.

Where our cookie banner is displayed, you may choose to:

* Accept All Cookies; or

* Reject Non-Essential Cookies.

Nothing in this Policy is intended to limit any privacy or data-protection right that cannot legally be restricted.

PART I — ABOUT COOKIES

## 1. WHAT ARE COOKIES?

Cookies are small text files or pieces of information that may be stored on your computer, smartphone, tablet, or other device when you visit a website.

Cookies can allow a website to remember or recognize information relating to:

* your browser;

* your device;

* your website session;

* your authentication status;

* your cookie choice;

* your interaction with the website; or

* other information necessary for website functionality or analytics.

Cookies may remain only for the duration of a browser session or may remain on the device for a longer period depending on their purpose and configuration.

## 2. SIMILAR TECHNOLOGIES

Vivera may also use technologies that perform functions similar to cookies.

These may include:

* local storage;

* session storage;

* browser storage;

* tags;

* pixels;

* scripts;

* identifiers; and

* other similar technologies.

References to “cookies” in this Policy generally include similar technologies where appropriate.

## 3. FIRST-PARTY AND THIRD-PARTY COOKIES

Cookies may be classified as first-party or third-party cookies.

First-party cookies are generally placed through or associated with Vivera's own website or Services.

Third-party cookies or technologies may be provided by external service providers used by Vivera.

For example, Vivera uses Google Analytics, which is provided by Google.

PART II — WHY VIVERA USES COOKIES

## 4. GENERAL PURPOSES

Vivera may use cookies and similar technologies for purposes including:

* operating our websites;

* maintaining Account sessions;

* authenticating users;

* maintaining website security;

* preventing fraud and unauthorized activity;

* remembering a visitor's cookie choice;

* maintaining essential website functionality;

* understanding how our websites are used;

* measuring website traffic;

* measuring website performance;

* identifying technical problems; and

* improving our Services.

The type of cookie used depends on the purpose for which the technology is required.

PART III — COOKIE CATEGORIES

## 5. STRICTLY NECESSARY COOKIES

Strictly Necessary Cookies are cookies and similar technologies required for Vivera's website and Services to operate properly, securely, or in response to a Service requested by the user.

These technologies may be used for purposes including:

* Account login;

* Account authentication;

* maintaining a logged-in session;

* session management;

* website security;

* protecting Accounts;

* fraud prevention;

* preventing unauthorized activity;

* maintaining essential website functions;

* maintaining technical stability;

* remembering whether you accepted or rejected non-essential cookies; and

* other functions necessary for the operation and security of the Services.

Strictly Necessary Cookies may be activated automatically.

They are not disabled when a visitor selects “Reject Non-Essential Cookies” because they are required for essential website functionality.

## 6. ANALYTICS AND PERFORMANCE COOKIES

Analytics and Performance Cookies help Vivera understand how visitors use our websites and Services.

They may help us understand information such as:

* number of website visitors;

* pages viewed;

* general website navigation;

* traffic sources;

* visit duration;

* website performance;

* technical errors;

* general interaction with website features; and

* how our websites and Services can be improved.

Vivera currently uses **Google Analytics** for analytics and website-performance purposes.

Analytics Cookies are treated as non-essential cookies.

Where consent or another user choice is required under applicable law, they will be handled according to the visitor's cookie selection.

## 7. ADVERTISING AND MARKETING COOKIES

Vivera does not currently use optional advertising or marketing cookies as a cookie category under this Policy.

This means the current Vivera cookie system is not intended to use cookies for purposes such as:

* behavioral advertising;

* remarketing;

* personalized advertising;

* cross-site advertising tracking; or

* advertising-profile creation.

If Vivera introduces advertising or marketing technologies in the future, this Cookie Policy and our cookie controls may be updated accordingly.

## 8. FUNCTIONAL AND PERSONALISATION COOKIES

Vivera does not currently maintain a separate optional Functional or Personalisation Cookie category.

Where a technology is genuinely required to provide an essential function requested by the Customer, it may be treated as a Strictly Necessary Cookie where permitted by applicable law.

If Vivera introduces optional personalization technologies in the future, this Policy may be updated.

PART IV — GOOGLE ANALYTICS

## 9. USE OF GOOGLE ANALYTICS

Vivera uses Google Analytics to help understand how our websites and Services are used and how they perform.

Google Analytics may process information relating to website usage.

Depending on technical configuration, this may include information relating to:

* pages visited;

* session activity;

* website interactions;

* browser type;

* device type;

* operating system;

* general traffic source;

* referring website;

* date and time of access;

* technical performance; and

* other analytics-related information.

Vivera may use Google Analytics information to:

* measure website traffic;

* understand website usage;

* understand how visitors navigate our website;

* identify technical problems;

* measure website performance;

* improve website design;

* improve user experience;

* evaluate the effectiveness of website pages; and

* improve Vivera's Services.

## 10. GOOGLE ANALYTICS COOKIES

Depending on Vivera's Google Analytics configuration, Google Analytics may use cookies such as:

_ga

Purpose:

Helps Google Analytics distinguish users for analytics and measurement purposes.

*ga*

Purpose:

May be used by Google Analytics to maintain information relating to a user's session or interaction with the website.

The exact cookie names, identifiers, functionality, and duration may depend on:

* Vivera's Google Analytics configuration;

* Google's technical configuration;

* updates made by Google;

* browser settings;

* the visitor's cookie choice; and

* other technical factors.

Vivera does not guarantee that Google will always use exactly the same cookie names or technical configuration.

## 11. GOOGLE AS A SERVICE PROVIDER

Google provides the Google Analytics service.

Information processed through Google Analytics may therefore be processed through Google's systems.

Google may process information in accordance with its applicable terms, privacy practices, security measures, and legal obligations.

Vivera does not control every aspect of Google's independent technical systems.

PART V — COOKIE CHOICE

## 12. VIVERA COOKIE BANNER

Where appropriate, Vivera may display a cookie banner when you first visit our website.

The banner provides two choices:

**Accept All Cookies**

or

**Reject Non-Essential Cookies**

## 13. ACCEPT ALL COOKIES

If you select:

**Accept All Cookies**

you allow Vivera to use:

* Strictly Necessary Cookies; and

* Analytics and Performance Cookies,

subject to the purposes described in this Policy and applicable law.

This may allow Google Analytics to operate for analytics and performance measurement.

## 14. REJECT NON-ESSENTIAL COOKIES

If you select:

**Reject Non-Essential Cookies**

Vivera will continue to use Strictly Necessary Cookies.

Optional Analytics and Performance Cookies will remain disabled or otherwise restricted according to Vivera's technical implementation and applicable requirements.

Selecting Reject Non-Essential Cookies does not prevent Vivera from using technologies necessary for:

* Account login;

* authentication;

* session management;

* website operation;

* website security;

* fraud prevention;

* remembering your cookie choice; or

* other essential functions.

## 15. NO EFFECT ON BASIC ACCESS

Rejecting Non-Essential Cookies should not prevent you from accessing the basic functionality of Vivera solely because you declined analytics cookies.

However, Strictly Necessary Cookies must remain available where required for features such as:

* Account login;

* authentication;

* security; and

* maintaining an active website session.

PART VI — REMEMBERING YOUR COOKIE CHOICE

## 16. COOKIE CHOICE RECORD

Vivera may use a Strictly Necessary Cookie or similar technology to remember whether you selected:

* Accept All Cookies; or

* Reject Non-Essential Cookies.

This allows Vivera to avoid repeatedly showing the cookie banner during normal website use.

## 17. CLEARING YOUR COOKIE CHOICE

If you delete cookies or browser storage relating to Vivera, the website may no longer be able to remember your previous cookie selection.

As a result, the cookie banner may appear again when you visit Vivera.

You may then make a new cookie selection.

PART VII — BROWSER CONTROLS

## 18. MANAGING COOKIES THROUGH YOUR BROWSER

Most browsers provide controls that allow users to manage cookies.

Depending on the browser you use, you may be able to:

* view stored cookies;

* delete individual cookies;

* delete all cookies;

* block third-party cookies;

* block selected cookies;

* prevent websites from storing cookies; or

* configure how your browser handles cookies.

Browser controls are provided by the browser developer and operate separately from Vivera's cookie banner.

## 19. BLOCKING ALL COOKIES

If you configure your browser to block all cookies, some Vivera Services may not operate correctly.

For example, blocking Strictly Necessary Cookies may affect:

* Account login;

* authentication;

* session management;

* website security;

* Account security; or

* other essential website functions.

## 20. DELETING COOKIES

Deleting cookies from your browser may:

* sign you out of your Vivera Account;

* remove stored session information;

* remove your cookie selection; and

* cause the cookie banner to appear again.

The exact effect depends on the browser and cookies deleted.

PART VIII — INFORMATION PROCESSED THROUGH COOKIES

## 21. TECHNICAL INFORMATION

Depending on the technology involved, cookies and similar technologies may process information including:

* browser type;

* device type;

* operating system;

* session identifiers;

* authentication status;

* IP-related technical information;

* access time;

* website activity;

* pages visited;

* technical logs;

* traffic source;

* cookie selection; and

* other technical information associated with use of the website.

## 22. ACCOUNT SESSION INFORMATION

Where you log in to a Vivera Account, Strictly Necessary Cookies may be used to maintain your authenticated session.

This allows the website to recognize that you are logged in while navigating between relevant pages without requiring you to enter your credentials repeatedly.

Customers remain responsible for protecting:

* their Account credentials;

* their devices; and

* access to their Vivera Account.

## 23. SECURITY INFORMATION

Cookies and similar technologies may also support Vivera's security processes.

This may include:

* identifying suspicious activity;

* detecting unauthorized access;

* maintaining secure sessions;

* preventing fraud;

* protecting Customer Accounts; and

* protecting Vivera's systems.

PART IX — PURPOSES OF PROCESSING

## 24. ESSENTIAL WEBSITE OPERATION

Vivera may process cookie-related information where necessary to:

* operate the website;

* authenticate users;

* maintain sessions;

* maintain security;

* prevent fraud;

* respond to technical problems; and

* provide Services requested by users.

## 25. ANALYTICS AND IMPROVEMENT

Where Analytics Cookies are permitted, Vivera may process analytics information to:

* understand website traffic;

* analyze general usage;

* evaluate website performance;

* understand visitor navigation;

* identify problems;

* improve website functionality;

* improve user experience; and

* improve Vivera's Services.

PART X — THIRD-PARTY SERVICES

## 26. THIRD-PARTY TECHNOLOGY PROVIDERS

Vivera may use third-party service providers to support the operation of its websites and Services.

These may include providers involved in:

* analytics;

* hosting;

* cloud infrastructure;

* authentication;

* cybersecurity;

* website operation; and

* other technical services.

Some service providers may process information on behalf of Vivera.

Other providers may independently determine certain aspects of their processing under their own applicable privacy terms and legal obligations.

## 27. THIRD-PARTY WEBSITES

Vivera's Services may contain links to third-party websites, platforms, games, publishers, Payment Providers, or other external services.

When you leave Vivera and access an independent third-party website, that third party may use its own cookies or similar technologies.

Vivera does not control cookies placed directly by independent websites after you leave Vivera's Services.

You should review the applicable privacy and cookie information provided by those third parties.

PART XI — COOKIE DURATION

## 28. SESSION COOKIES

Some cookies may remain only for the duration of your browser session.

Depending on browser behavior and technical configuration, they may expire or be removed when the relevant session ends.

## 29. PERSISTENT COOKIES

Other cookies may remain on your device after a browser session ends.

Persistent cookies may be used for purposes including:

* remembering your cookie selection;

* maintaining certain security functions; or

* analytics where accepted and permitted.

The duration of a persistent cookie depends on its purpose and technical configuration.

## 30. COOKIE RETENTION

Cookie duration may depend on:

* the purpose of the cookie;

* Vivera's technical configuration;

* third-party service settings;

* browser configuration;

* the user's cookie choice; and

* applicable requirements.

Vivera seeks to use cookie-related information only for as long as reasonably necessary for the relevant purpose.

PART XII — PERSONAL DATA AND PRIVACY

## 31. PERSONAL DATA

Some information processed through cookies may constitute personal data under applicable privacy laws.

Where cookie information constitutes personal data, it will be handled in accordance with:

* this Cookie Policy;

* Vivera's Privacy Policy; and

* applicable data-protection requirements.

## 32. PRIVACY POLICY

Vivera's Privacy Policy provides additional information concerning:

* personal data we collect;

* how personal data is used;

* service providers;

* Google Analytics;

* international processing;

* data retention;

* security;

* Customer privacy rights; and

* how to contact Vivera regarding personal data.

This Cookie Policy should therefore be read together with the Privacy Policy.

PART XIII — INTERNATIONAL PROCESSING

## 33. GLOBAL SERVICES

Vivera provides Services to customers internationally and may work with technology and service providers located in different countries.

Cookie-related information may therefore be:

* processed;

* accessed;

* stored; or

* transferred

in countries other than the country from which the visitor accesses Vivera.

## 34. INTERNATIONAL DATA TRANSFERS

Where cookie-related information constitutes personal data and applicable law imposes requirements concerning international transfers, Vivera will take appropriate measures as required by applicable law.

Further information about international processing and transfers is available in Vivera's Privacy Policy.

PART XIV — PRIVACY RIGHTS

## 35. YOUR RIGHTS

Depending on the laws applicable to you and the circumstances of the processing, you may have rights concerning personal data processed through cookies.

These may include rights to:

* request access;

* request correction;

* request deletion where applicable;

* object to certain processing;

* withdraw consent where processing is based on consent;

* request restriction of certain processing; and

* submit a complaint to an applicable data-protection authority.

The exact rights available depend on applicable law.

## 36. COOKIE CHOICE AND PRIVACY REQUESTS

Rejecting Non-Essential Cookies controls future use of optional cookies according to Vivera's technical implementation.

A separate privacy request may be required where you wish to exercise a right concerning personal data that has already been collected.

Privacy requests may be submitted through Vivera's official Contact Us channels.

PART XV — CHILDREN AND LEGAL CAPACITY

## 37. AGE AND LEGAL CAPACITY

Vivera's Services are intended for users who have the legal age and capacity required under the laws applicable to them.

Where applicable law requires parental, guardian, or other legally authorized consent for the use of optional cookies or related personal-data processing, the applicable legal requirements will apply.

Further information about age and legal capacity is available in Vivera's Terms & Conditions and Privacy Policy.

PART XVI — CHANGES TO COOKIE USE

## 38. NEW TECHNOLOGIES

Vivera may introduce new website technologies as its Services develop.

This may include technologies relating to:

* new website functionality;

* analytics;

* performance;

* personalization;

* security;

* advertising; or

* other Services.

Where a new technology materially changes our use of cookies, this Policy may be updated.

## 39. FUTURE ADVERTISING OR MARKETING TECHNOLOGIES

If Vivera introduces optional advertising, remarketing, or marketing cookies in the future, we may:

* update this Cookie Policy;

* update our cookie banner;

* introduce additional cookie choices; and

* obtain consent where required by applicable law.

The introduction of a new cookie category does not automatically make that category a Strictly Necessary Cookie.

PART XVII — CHANGES TO THIS COOKIE POLICY

## 40. POLICY UPDATES

Vivera may update this Cookie Policy from time to time because of:

* changes to website functionality;

* changes to Google Analytics;

* changes to cookies or similar technologies;

* new service providers;

* security developments;

* changes to our technical infrastructure;

* legal or regulatory developments; or

* changes to Vivera's business practices.

The latest version of this Cookie Policy will be made available through Vivera's website.

The “Last Updated” date at the beginning of this Policy identifies the most recent revision.

PART XVIII — CONTACT US

## 41. COOKIE QUESTIONS

If you have questions about:

* this Cookie Policy;

* Vivera's use of cookies;

* Google Analytics;

* your cookie selection;

* personal data; or

* your privacy rights,

please contact Vivera through the official Contact Us channels available through our website and store.

Customers should use only official Vivera communication channels when submitting privacy-related or Account-related information.

## 42. DATA CONTROLLER

Vivera Solutions Co., Ltd.

Registered Address:

18/9, Floor 2, Soi Udom Suk 31,

Bang Chak, Phra Khanong,

Bangkok 10260, Thailand

Vivera provides its Services to customers internationally.

For more information about how Vivera processes personal data, please review our Privacy Policy.