Term & COnditions

These Terms & Conditions (“Terms”) govern your access to and use of the websites, online stores, applications, customer accounts, products, services, and other digital services operated by Vivera Solutions Co., Ltd. (“Vivera”, “we”, “us”, or “our”), collectively referred to as the “Services”.

These Terms also govern purchases made through Vivera.

Please read these Terms carefully before creating a Vivera Account or using our Services.

You must accept these Terms before completing registration for a Vivera Account.

If you do not agree to these Terms, you must not create a Vivera Account or use Services requiring an Account.

PART I — GENERAL

1. ABOUT VIVERA

Vivera Solutions Co., Ltd. operates an online commerce platform through which Consumers and Business Customers may purchase physical and digital products.

Depending on the Product, Vivera may provide:

• Physical Products shipped to the Customer;

• Digital Codes or other Digital Products delivered through the Customer's Vivera Account;

• Direct Top-Ups delivered to a Customer-designated game, platform, service, account, player ID, or other destination; and

• other Products or Services made available by Vivera from time to time.

Product availability, supported countries, payment methods, delivery methods, purchasing limits, and applicable restrictions may vary by Product, Customer, country, payment method, or Supplier.

2. RELATED POLICIES

These Terms should be read together with:

• Vivera's Return & Cancellation Policy;

• Vivera's Privacy Policy;

• Vivera's applicable Delivery Policy;

• Product-specific terms, instructions, limitations, or restrictions displayed before purchase;

• promotion-specific terms; and

• any separate written agreement entered into between Vivera and a Business Customer.

The Return & Cancellation Policy is incorporated into and forms part of the contractual terms governing purchases through Vivera.

By accepting these Terms, you also agree that your purchases will be subject to the applicable Return & Cancellation Policy and Product-specific conditions.

The Privacy Policy separately describes how Vivera collects, uses, discloses, stores, and otherwise processes personal data. Acceptance of these Terms does not constitute blanket consent to every form of personal-data processing.

Nothing in these Terms or any related policy is intended to exclude or restrict a right that cannot legally be excluded under applicable law.

3. DEFINITIONS

For purposes of these Terms:

“Account” means a registered Vivera customer account through which a Customer may access Services and place Orders.

“Business Customer” means a company, partnership, organization, sole trader, or other person purchasing primarily for business or commercial purposes.

“Consumer” means an individual purchasing primarily for personal purposes.

“Customer”, “you”, or “your” means an individual or entity accessing or using Vivera, maintaining an Account, or purchasing a Product.

“Digital Code” means a code, key, PIN, voucher, activation credential, digital entitlement, redemption credential, or similar digitally delivered Product.

“Digital Product” means any Product delivered electronically, including Digital Codes, Direct Top-Ups, subscriptions, vouchers, digital entitlements, or other digitally fulfilled Products.

“Direct Top-Up” means a Digital Product fulfilled directly to a game account, player ID, server, platform, service, email address, telephone number, or other destination specified by the Customer.

“Order” means a request submitted through Vivera to purchase one or more Products.

“Payment Provider” means a bank, payment gateway, payment processor, card network, wallet provider, financial institution, or other party involved in processing, authorizing, or verifying a payment.

“Physical Product” means a tangible Product requiring physical shipment.

“Product” means a Physical Product or Digital Product offered through Vivera.

“Supplier” or “Fulfilment Partner” means a third party that supplies, distributes, processes, or otherwise assists Vivera in fulfilling Products.

PART II — ACCEPTANCE OF TERMS

4. ACCEPTANCE DURING ACCOUNT REGISTRATION

A Vivera Account is required to place an Order.

Vivera does not currently provide guest checkout.

Before completing registration, you will be given an opportunity to access and review these Terms.

By selecting the applicable acceptance checkbox and completing Account registration, you confirm that:

• you have had the opportunity to review these Terms;

• you agree to be legally bound by these Terms;

• you meet the eligibility requirements described in these Terms;

• you understand that future Orders placed through your Account will be governed by these Terms and applicable purchase policies; and

• you acknowledge that Vivera's Privacy Policy describes how your personal data is processed.

If you do not accept these Terms, you must not complete Account registration.

5. CONTINUING EFFECT OF ACCEPTANCE

Once you have accepted these Terms during Account registration, your acceptance continues while you maintain and use your Account.

You will not normally be required to accept these Terms again every time you place an Order.

Vivera may require renewed acceptance where:

• these Terms are materially changed;

• an applicable purchase policy is materially changed;

• a new Service creates materially different contractual obligations;

• a Product requires specific additional acceptance; or

• applicable law requires renewed acceptance.

6. ORDERS PLACED THROUGH AN ACCOUNT

By submitting an Order through your Vivera Account, you confirm that the Order is subject to:

• these Terms;

• the Return & Cancellation Policy applicable when the Order is submitted;

• the Delivery Policy applicable to the Product;

• Product-specific terms and instructions;

• clearly disclosed platform, country, region, compatibility, or fulfilment requirements; and

• applicable promotional conditions.

Customers remain responsible for reviewing the Product and transaction information displayed before placing an Order.

7. PRODUCT-SPECIFIC CONDITIONS

Certain Products may have conditions that do not apply to other Products.

These may include:

• country restrictions;

• region restrictions;

• platform restrictions;

• required account type;

• required game or player ID;

• required server;

• denomination;

• currency;

• activation requirements;

• redemption restrictions;

• expiry information;

• estimated fulfilment periods; or

• other Product-specific requirements.

Clearly disclosed Product-specific conditions form part of the terms applicable to the relevant Order.

8. REVIEWING ORDER INFORMATION

Before submitting an Order, Customers should carefully review the information displayed during the ordering process.

For a Digital Product, this may include:

• Product name;

• denomination;

• country;

• region;

• platform;

• game;

• player ID;

• game ID;

• server ID;

• character ID;

• email address;

• account identifier; and

• other fulfilment information.

Vivera may provide an order summary, confirmation screen, or equivalent interface allowing Customers to review information before submitting an Order.

Customers are responsible for correcting incorrect information before final submission.

9. ELECTRONIC RECORDS

Vivera may maintain electronic records relating to Account registration, acceptance of these Terms, and Orders.

Such records may include:

• Account ID;

• version of Terms accepted;

• date and time of acceptance;

• registration information;

• Order information;

• payment confirmation;

• verification status;

• Product-specific information;

• digital delivery records;

• Direct Top-Up confirmation;

• shipping records;

• dispute records; and

• acceptance of materially updated Terms.

These records may be maintained for contractual administration, security, fraud prevention, customer support, compliance, dispute handling, and evidentiary purposes in accordance with applicable law and Vivera's Privacy Policy.

PART III — CUSTOMER ELIGIBILITY AND ACCOUNTS

10. GLOBAL AVAILABILITY

Vivera may provide Services to Customers internationally.

Availability remains subject to:

• Product availability;

• Supplier availability;

• payment-method availability;

• Payment Provider restrictions;

• shipping availability;

• platform and region restrictions;

• legal or regulatory requirements;

• sanctions or trade restrictions;

• compliance requirements; and

• other applicable limitations.

Vivera does not guarantee that every Product or payment method will be available in every jurisdiction.

11. AGE AND LEGAL CAPACITY

Customers must have the legal age and capacity required under the laws applicable to them to create an Account and enter into transactions with Vivera.

Where applicable law requires authorization from a parent, legal guardian, or other legally authorized person, the Customer must obtain the necessary authorization before using the relevant Services or making a purchase.

Vivera may restrict use of Services where applicable eligibility or authorization requirements have not been satisfied.

12. CONSUMERS AND BUSINESS CUSTOMERS

Vivera permits purchases by Consumers and Business Customers.

A Business Customer purchasing through the standard Vivera store will generally be subject to the same applicable:

• purchasing limits;

• transaction limits;

• verification requirements;

• fraud controls; and

• payment restrictions

as other standard Accounts.

A Business Customer seeking higher-volume, wholesale, reseller, API, customized, or other enhanced purchasing arrangements must contact Vivera.

Vivera may require the Business Customer to:

• complete KYC or KYB;

• provide business registration information;

• identify authorized representatives;

• provide ownership or control information where appropriate;

• satisfy additional compliance requirements; and

• sign a separate business agreement.

An approved business arrangement may provide customized or elevated purchasing limits, including removal of certain standard retail limits where expressly agreed.

Separate Supplier, Payment Provider, regulatory, fraud, or compliance restrictions may continue to apply.

13. ONE ACCOUNT PER CUSTOMER

Unless Vivera expressly approves otherwise:

• one individual may maintain one individual Account; and

• one business entity may maintain one business Account.

Customers must not create additional Accounts for purposes including:

• circumventing purchasing limits;

• avoiding KYC;

• avoiding verification;

• obtaining promotions multiple times;

• avoiding Account restrictions;

• hiding previous activity;

• bypassing security controls; or

• otherwise abusing Vivera's Services.

Vivera may restrict, consolidate, suspend, or terminate duplicate or abusive Accounts.

14. ACCURATE INFORMATION

Customers must provide information that is accurate, complete, truthful, and current.

This may include:

• name;

• email;

• telephone number;

• billing information;

• shipping information;

• company information;

• identity information;

• payment-related information;

• game or platform details; and

• verification information.

Customers must update information where necessary to keep it reasonably accurate.

Materially false, forged, misleading, fraudulent, or impersonated information may result in:

• additional verification;

• an Order being placed on hold;

• cancellation of an Order;

• Account restriction;

• suspension;

• permanent termination;

• refusal of future transactions;

• communication with Payment Providers; or

• reporting to competent authorities where required or appropriate under applicable law.

15. ACCOUNT SECURITY

Customers are responsible for maintaining the confidentiality of their Account credentials.

Customers must:

• protect their password;

• not intentionally disclose Account credentials to unauthorized persons;

• use reasonable security practices; and

• promptly notify Vivera if unauthorized Account access is suspected.

Vivera may temporarily secure, restrict, or verify an Account where compromise or unauthorized activity is reasonably suspected.

16. IDENTITY VERIFICATION AND KYC

Vivera may require identity, transaction, Account, or business verification.

Verification may be required in circumstances including:

• Account verification;

• unusually large transactions;

• high-risk Products;

• unusual transaction patterns;

• Payment Provider alerts;

• high-volume purchasing;

• Business Customer onboarding;

• fraud investigations;

• payment disputes; or

• compliance requirements.

Customers must provide truthful and valid information when participating in a required verification process.

Failure or refusal to satisfactorily complete reasonable verification may result in an Order or Account being delayed, restricted, declined, or cancelled.

17. ACCOUNT SUSPENSION AND TERMINATION

Vivera may reasonably restrict, suspend, investigate, or terminate an Account for reasons including:

• suspected fraud;

• unauthorized transactions;

• suspicious payment activity;

• materially false information;

• identity manipulation;

• repeated or abusive chargebacks;

• deliberate promotion abuse;

• misuse of multiple Accounts;

• unlawful activity;

• security threats;

• attempted circumvention of Order limits;

• attempts to interfere with Vivera systems;

• serious or repeated violations of these Terms; or

• applicable legal, Payment Provider, regulatory, or compliance requirements.

Where appropriate, Vivera may allow the Customer to provide clarification or additional verification before taking final action.

PART IV — PRODUCTS

18. PHYSICAL PRODUCTS

Physical Products are tangible Products shipped to the Customer.

Vivera may source Physical Products through Suppliers or distributors.

Product availability may therefore depend on Supplier inventory and other supply-chain conditions.

19. DIGITAL PRODUCTS

Digital Products are electronically fulfilled.

Depending on the Product, fulfilment may occur by:

• making a Digital Code or entitlement available through the Customer's Vivera Account; or

• completing a Direct Top-Up to the destination specified by the Customer.

The applicable delivery method will be determined by the Product purchased.

20. PRODUCT INFORMATION

Vivera seeks to provide accurate and sufficiently detailed Product information.

Product pages may specify:

• Product name;

• description;

• type;

• denomination;

• region;

• platform;

• compatibility;

• delivery method;

• stock or availability;

• estimated fulfilment period;

• activation or redemption instructions; and

• applicable restrictions.

Customers must review relevant Product information before purchasing.

21. PRODUCT IMAGES

Product images, illustrations, packaging graphics, screenshots, and similar materials may be provided for informational and identification purposes.

Minor differences in packaging, manufacturer revisions, presentation, or other non-material characteristics may occur.

Vivera will not intentionally substitute a materially different Product without providing an appropriate remedy where required.

22. AVAILABILITY

All Products are subject to availability.

Vivera normally intends to prevent Customers from purchasing Products that are known to be unavailable.

However, discrepancies may occasionally occur because of:

• simultaneous Orders;

• Supplier inventory changes;

• synchronization delays;

• technical errors;

• Supplier API problems;

• platform outages; or

• other operational issues.

An Order may already have been accepted when such an availability issue becomes known.

If Vivera cannot fulfil the accepted Order, Vivera may cancel the affected Product or Order and provide an appropriate refund under the Return & Cancellation Policy.

23. ORDER LIMITS

Vivera may impose reasonable limits on:

• Product quantities;

• Order amounts;

• transaction frequency;

• individual Products;

• Accounts;

• payment methods; or

• promotions.

Limits may be imposed because of:

• Supplier restrictions;

• inventory;

• fraud prevention;

• Payment Provider requirements;

• compliance requirements;

• promotion conditions; or

• operational limitations.

Approved Business Customers may be subject to separate purchasing arrangements.

PART V — PRICING, TAX AND PAYMENT

24. PRODUCT PRICES

The price payable for a Product will be the price displayed during the applicable checkout process, subject to these Terms.

Vivera may change prices before an Order is accepted.

After acceptance, the confirmed price will normally apply unless an obvious error, fraud, technical problem, or legal requirement justifies cancellation or correction.

25. CURRENCY

Products may be displayed and charged in currencies supported by Vivera and applicable Payment Providers.

The applicable transaction currency will be displayed during checkout.

A Customer's bank, card issuer, wallet provider, or other Payment Provider may independently apply:

• exchange-rate adjustments;

• foreign-transaction fees;

• conversion charges; or

• similar third-party costs.

Such charges are outside Vivera's control unless expressly stated otherwise.

26. TAXES AND INTERNATIONAL CHARGES

Taxes will be applied as required by applicable law.

Where Vivera offers international shipment of Physical Products, the recipient may also be responsible for applicable:

• import duties;

• customs charges;

• local taxes;

• brokerage charges;

• customs-clearance costs; or

• other destination-country charges,

unless Vivera expressly states that such charges are included.

27. OBVIOUS PRICING OR LISTING ERRORS

Despite reasonable efforts, an obvious error may occasionally occur in:

• Product price;

• currency;

• denomination;

• description;

• quantity;

• availability; or

• other Product information.

For example, a Product normally valued at USD 100 may accidentally be displayed at USD 1.

Where an error is obvious and materially affects the transaction, Vivera may:

• correct the information;

• contact the Customer;

• reject or cancel the affected Order; and

• refund any amount properly paid for the cancelled Product.

Vivera will not use this provision to arbitrarily change the price of a correctly priced and accepted Order.

28. PAYMENT METHODS

Customers may pay using payment methods made available at checkout.

Available methods may vary according to:

• country;

• currency;

• Product;

• transaction amount;

• Account status;

• Payment Provider;

• transaction risk; or

• technical availability.

Vivera may add, remove, or modify supported Payment Providers and payment methods without updating these Terms each time.

29. PAYMENT AUTHORIZATION

By submitting payment, the Customer represents that:

• they are authorized to use the payment method;

• the payment method is lawfully available to them;

• supplied payment-related information is accurate; and

• the transaction is authorized.

Use of stolen, fraudulent, unlawfully obtained, or unauthorized payment methods is prohibited.

PART VI — ORDER ACCEPTANCE

30. ORDER PROCESS

An Order generally follows this process:

1. the Customer selects the Product;

2. the Customer reviews and submits the Order;

3. payment is processed;

4. Vivera and/or the Payment Provider conduct applicable verification;

5. the Order is accepted; and

6. Vivera proceeds with fulfilment.

An Order is considered accepted after payment has been satisfactorily confirmed and any required verification has been successfully completed.

31. AVAILABILITY AFTER ACCEPTANCE

Order acceptance does not guarantee that an unexpected availability issue can never arise.

Where an accepted Product later proves unavailable, Vivera may cancel the affected Order and provide the Customer with an appropriate refund.

Vivera ordinarily seeks to prevent unavailable Products from being purchasable in the first place.

32. PENDING PAYMENTS

If a Payment Provider reports a payment as:

• pending;

• incomplete;

• awaiting confirmation; or

• otherwise not finalized,

Vivera may hold fulfilment.

An Order may remain in pending payment status for a maximum of 12 hours.

If satisfactory payment confirmation has not been received within that period, the Order may automatically be cancelled.

If payment is later confirmed after automatic cancellation, Vivera will investigate and may:

• reinstate the Order where reasonably possible; or

• process an appropriate refund or reversal.

33. FAILED OR DECLINED PAYMENTS

Vivera is not required to fulfil an Order where payment is:

• declined;

• rejected;

• expired;

• cancelled;

• unsuccessful; or

• otherwise unconfirmed.

The Customer may attempt another available payment method where permitted.

34. DUPLICATE PAYMENTS

Customers who reasonably believe they were charged more than once for the same Order should contact Vivera.

Vivera will investigate legitimate duplicate-payment claims.

Where a duplicate charge is confirmed, the duplicate amount will be refunded or reversed as appropriate.

PART VII — FRAUD AND SECURITY REVIEW

35. TRANSACTION REVIEW

Vivera and its Payment Providers may conduct fraud prevention and transaction risk assessment.

An Order may require additional review because of circumstances including:

• unusually high value;

• high-risk Product type;

• abnormal Account activity;

• inconsistent transaction information;

• Payment Provider risk results;

• suspected unauthorized payment;

• repeated failed transactions; or

• unusual purchasing patterns.

36. MANUAL REVIEW

Transactions flagged for review may be manually investigated by Vivera.

Vivera may work with the applicable Payment Provider during the investigation.

The Order may remain on hold while review is conducted.

A review or temporary hold does not by itself mean the Customer has committed fraud or other wrongdoing.

37. ADDITIONAL VERIFICATION

Vivera may request reasonable additional verification where necessary to investigate an unusual, high-value, or high-risk transaction.

If the Customer:

• refuses required verification;

• fails to provide reasonably requested information; or

• cannot satisfactorily complete the verification process,

Vivera may decline or cancel the affected Order.

Any payment will then be handled according to:

• the transaction status;

• Payment Provider requirements;

• the Return & Cancellation Policy; and

• applicable law.

PART VIII — PHYSICAL PRODUCT DELIVERY

38. PHYSICAL PRODUCT FULFILMENT

Physical Products are sourced from applicable Suppliers or distributors and shipped to the Customer.

Availability and dispatch may depend on Supplier and logistics conditions.

39. SHIPPING INFORMATION

Customers must provide complete and accurate delivery information, including where applicable:

• recipient name;

• shipping address;

• telephone number; and

• other information reasonably required for delivery.

Customers are responsible for reviewing shipping information before submitting an Order.

40. INCORRECT SHIPPING INFORMATION

Vivera is not responsible for a delivery problem caused solely by materially incorrect or incomplete shipping information supplied by the Customer.

Where an Order has to be redirected, returned, or reshipped because of Customer-supplied address errors, Vivera may require payment of reasonable additional shipping or handling costs.

This does not apply where the delivery problem was caused by Vivera or a party for whose error Vivera is legally responsible.

41. DELIVERY ESTIMATES

Physical Product delivery times are estimates unless Vivera expressly states otherwise.

Delivery may be affected by circumstances including:

• Supplier delays;

• courier delays;

• public holidays;

• weather;

• peak demand;

• logistics disruptions;

• customs processing;

• traffic; or

• other circumstances outside Vivera's reasonable control.

Detailed delivery information is available through Vivera's Delivery Policy and applicable Product pages.

42. TRACKING AND DELIVERY CONFIRMATION

Where available, Vivera may provide shipment tracking information.

Courier or logistics records showing successful delivery may ordinarily be used as evidence that the Product was delivered to the specified destination.

A Customer may nevertheless raise a legitimate delivery dispute where they reasonably believe delivery did not occur correctly.

Vivera may investigate the matter with the relevant delivery provider.

43. INTERNATIONAL PHYSICAL DELIVERY

Where Vivera offers international Physical Product delivery, Orders may be subject to:

• import restrictions;

• customs requirements;

• duties;

• taxes;

• courier limitations;

• customs-clearance requirements; and

• local regulations.

Unless otherwise stated during checkout, destination-country duties, taxes, customs charges, and similar costs may be the Customer's responsibility.

PART IX — DIGITAL PRODUCTS

44. DIGITAL DELIVERY

Digital Products are fulfilled electronically according to the Product purchased.

Digital Codes and similar Products are generally made available through the Customer's Vivera Account.

Direct Top-Ups are fulfilled to the account, player ID, server, platform, email address, or other destination specified by the Customer.

45. DIGITAL CODE COMPLETION

An Order for a Digital Code or similar Product is generally considered fulfilled and completed when the purchased Digital Product has been successfully made available through the Customer's Vivera Account.

Customers are responsible for accessing their Account and reviewing the delivered Product.

46. DIRECT TOP-UP COMPLETION

A Direct Top-Up is generally considered fulfilled and completed when Vivera receives successful confirmation from the applicable Supplier or fulfilment system that the Product has been delivered to the destination submitted by the Customer.

If a Direct Top-Up is later disputed, Vivera may review relevant Supplier, system, and transaction records.

47. ESTIMATED DIGITAL DELIVERY

Digital fulfilment times are estimates unless expressly stated otherwise.

Digital fulfilment may be affected by:

• manual verification;

• fraud screening;

• Supplier processing;

• API processing;

• third-party platform processing;

• system maintenance;

• technical issues;

• unusually high demand; or

• circumstances outside Vivera's reasonable control.

48. CUSTOMER-SUPPLIED FULFILMENT INFORMATION

Certain Digital Products require information supplied by the Customer.

Depending on the Product, this may include:

• player ID;

• game ID;

• server ID;

• character ID;

• account ID;

• email address;

• telephone number;

• platform;

• region;

• country;

• denomination; or

• other Product-specific information.

Customers are responsible for reviewing and confirming all required information before submitting the Order.

Vivera may rely on the information submitted by the Customer when processing the Order.

49. INCORRECT CUSTOMER-SUPPLIED INFORMATION

If the Customer provides incorrect information and the Digital Product has already been successfully and irreversibly fulfilled to the destination specified by the Customer, the fulfilment will generally be treated as completed.

Examples include:

• incorrect player ID;

• incorrect game ID;

• incorrect server;

• incorrect email;

• incorrect account;

• incorrect region;

• incorrect platform; or

• other incorrect destination information.

Where successful fulfilment occurred according to the information supplied by the Customer, Vivera will generally be unable to:

• reverse the fulfilment;

• retrieve the Product;

• transfer the Product to another account;

• issue a replacement; or

• provide a refund.

Detailed refund eligibility is governed by the Return & Cancellation Policy and mandatory applicable law.

Where the error was caused by Vivera rather than the Customer, the matter will be handled under the Return & Cancellation Policy.

50. REGION AND PLATFORM RESTRICTIONS

Certain Products may only function with specific:

• countries;

• regions;

• platforms;

• games;

• account types;

• currencies; or

• service environments.

Where a restriction is clearly disclosed before purchase, the Customer is responsible for confirming that the Product is suitable for their intended use.

Examples may include Products identified as:

• Thailand only;

• United States region;

• platform-specific;

• region-specific; or

• requiring a particular account type.

51. SECURITY OF DIGITAL CODES

Once a Digital Code has been delivered through the Customer's Account, the Customer is responsible for keeping the code secure.

Customers should not:

• publish the code;

• post it publicly;

• share it on social media;

• provide it to unknown persons;

• allow unauthorized access to the Account; or

• otherwise expose the delivered credential.

52. CLAIMS CONCERNING PREVIOUSLY USED CODES

If a Customer believes a Digital Code was already redeemed, used, or invalid before delivery, the Customer should promptly contact Vivera.

Vivera may investigate using information including:

• delivery records;

• Supplier records;

• redemption information where available;

• delivery timestamps;

• transaction records; and

• evidence reasonably supplied by the Customer.

Where available evidence establishes that the code had already been redeemed or was unusable before it was delivered to the Customer, Vivera will investigate and provide an appropriate remedy or compensation under the Return & Cancellation Policy.

Where records establish that the code was valid when delivered and was redeemed only after the recorded delivery time, Vivera will generally not be responsible for subsequent unauthorized use caused by Customer disclosure, Account compromise, sharing, or misuse after delivery, unless the issue was caused by Vivera.

53. THIRD-PARTY PLATFORMS AND PUBLISHERS

Digital Products may be used with independent third-party games, platforms, publishers, networks, or services.

Vivera does not control independent third-party:

• service availability;

• server availability;

• Account bans;

• Account suspensions;

• platform policies;

• publisher policies;

• game changes;

• service changes;

• regional policies; or

• discontinuation of a game or service.

Where Vivera correctly fulfils the Product purchased, Vivera is generally not responsible for an unrelated act, decision, failure, or policy of the independent third-party platform.

This does not exclude responsibility for a problem caused by Vivera's own failure to correctly fulfil the Order.

PART X — PROMOTIONS

54. PROMOTIONS AND DISCOUNTS

Vivera may make available:

• promotions;

• discount codes;

• coupons;

• special offers;

• campaigns; or

• special pricing.

Promotions may be subject to additional conditions such as:

• start and end dates;

• expiry dates;

• minimum spending;

• eligible Products;

• excluded Products;

• applicable countries;

• eligible Customers;

• quantity limits;

• payment-method restrictions;

• one-use restrictions; or

• other promotion-specific conditions.

Such conditions form part of the applicable promotion.

55. PROMOTION ABUSE

Customers must not deliberately manipulate or abuse a promotion.

Examples may include:

• creating multiple Accounts to repeatedly obtain the same benefit;

• submitting false information;

• circumventing quantity or transaction limits;

• manipulating Orders; or

• engaging in fraudulent purchasing activity.

Vivera may cancel improperly obtained promotional benefits and take reasonable action against Accounts involved in deliberate abuse.

PART XI — USE OF VIVERA

56. ACCEPTABLE USE

Customers must use Vivera lawfully and responsibly.

Customers must not:

• engage in fraud;

• use stolen or unauthorized payment methods;

• impersonate another person;

• knowingly submit forged documents;

• knowingly provide materially false information;

• access another Customer's Account without authorization;

• bypass security controls;

• manipulate transaction or fraud systems;

• exploit technical vulnerabilities;

• introduce malicious software;

• interfere with Vivera's Services;

• circumvent Account restrictions;

• circumvent transaction limits; or

• use the Services for unlawful purposes.

57. WEBSITE AND SERVICE AVAILABILITY

Vivera seeks to maintain reliable Services but does not guarantee uninterrupted availability.

Vivera may temporarily restrict, suspend, maintain, or modify Services because of:

• scheduled maintenance;

• emergency maintenance;

• software updates;

• security requirements;

• infrastructure changes;

• Supplier outages;

• Supplier API failures;

• Payment Provider disruption;

• third-party platform problems; or

• technical issues.

Where reasonably possible, Vivera will seek to minimize unnecessary interruption.

58. CHANGES TO PRODUCTS OR SERVICES

Vivera may introduce, modify, discontinue, or remove Products and Services from time to time.

Such changes will not normally affect Products already successfully purchased and fulfilled.

Where a change prevents fulfilment of an accepted but unfulfilled Order, Vivera will handle the Order appropriately under these Terms and the Return & Cancellation Policy.

PART XII — CANCELLATIONS, RETURNS AND REFUNDS

59. RETURN & CANCELLATION POLICY

Vivera maintains a separate Return & Cancellation Policy so that Customers can clearly understand the rules governing:

• Order cancellation;

• Physical Product returns;

• damaged Products;

• defective Products;

• incorrect Products;

• Digital Code claims;

• Direct Top-Up failures;

• incorrect Customer-supplied information;

• failed fulfilment;

• replacement;

• compensation;

• refund eligibility;

• non-refundable circumstances;

• refund methods;

• refund processing periods;

• investigation procedures; and

• other return or refund matters.

The Return & Cancellation Policy is incorporated into these Terms and forms part of the purchase agreement between Vivera and the Customer.

Customers should review that policy before making purchases.

60. MANDATORY CONSUMER RIGHTS

Nothing in these Terms or Vivera's Return & Cancellation Policy is intended to exclude, waive, or restrict a consumer right, remedy, or protection that cannot legally be excluded.

Where mandatory applicable law requires treatment different from a provision in these Terms, the mandatory legal requirement will apply to the extent required.

PART XIII — PAYMENT DISPUTES AND CHARGEBACKS

61. CONTACTING VIVERA ABOUT AN ORDER PROBLEM

Customers experiencing a genuine Order or payment problem are encouraged to contact Vivera through its official support channels before initiating a payment dispute or chargeback where reasonably possible.

This may include:

• missing Orders;

• incorrect fulfilment;

• defective Products;

• damaged Products;

• invalid Digital Codes;

• failed Top-Ups;

• duplicate payments;

• incorrect charges; or

• other transaction problems.

Nothing in this provision prevents a Customer from exercising any payment-dispute or consumer right that cannot lawfully be restricted.

62. CHARGEBACK AND PAYMENT DISPUTE INVESTIGATION

If a Customer initiates a chargeback, payment dispute, or similar claim, Vivera may investigate and respond to the relevant Payment Provider.

Vivera may provide information reasonably necessary to establish the facts of the transaction, including:

• Account information;

• Order information;

• transaction records;

• payment confirmation;

• verification records;

• Product information;

• Digital Product delivery records;

• Supplier fulfilment confirmation;

• Direct Top-Up confirmation;

• shipping records;

• tracking information;

• delivery confirmation;

• Customer communications; and

• other relevant evidence.

Personal data used for dispute handling will be processed in accordance with Vivera's Privacy Policy and applicable law.

63. FRAUDULENT OR ABUSIVE DISPUTES

Customers must not knowingly submit a false, fraudulent, or materially misleading chargeback or payment dispute.

Where Vivera reasonably identifies deliberate chargeback abuse or fraudulent dispute activity, it may:

• restrict the Account;

• suspend the Account;

• terminate the Account;

• decline future Orders;

• provide relevant evidence to the Payment Provider; or

• take other action permitted by law.

A genuine complaint, legitimate disagreement, or lawful exercise of a consumer or payment right does not by itself constitute abuse.

PART XIV — PRIVACY

64. PRIVACY POLICY

Vivera processes personal data in accordance with its Privacy Policy and applicable data-protection requirements.

The Privacy Policy explains matters including:

• Account information;

• Order information;

• payment-related information;

• Digital Product fulfilment information;

• physical delivery information;

• fraud and risk information;

• service providers;

• Suppliers;

• analytics;

• international processing and transfers;

• retention; and

• Customer privacy rights.

Customers should review the Privacy Policy when creating an Account.

PART XV — INTELLECTUAL PROPERTY

65. VIVERA INTELLECTUAL PROPERTY

Unless otherwise stated, Vivera or its licensors own or lawfully use applicable intellectual-property rights relating to:

• Vivera branding;

• logos;

• original website content;

• interfaces;

• graphics;

• original text;

• software;

• databases;

• layouts; and

• proprietary materials.

Customers may use the Services only for their intended lawful purposes.

Nothing in these Terms transfers ownership of Vivera intellectual property to a Customer.

66. THIRD-PARTY INTELLECTUAL PROPERTY

Third-party:

• trademarks;

• game names;

• publisher names;

• platform names;

• Product names;

• logos; and

• other intellectual property

remain the property of their respective owners.

The availability of a third-party compatible Product through Vivera does not by itself imply ownership or control of the relevant third-party brand or platform by Vivera.

PART XVI — RESPONSIBILITY AND LIABILITY

67. ACCURACY OF THE SERVICES

Vivera seeks to provide accurate Product, pricing, availability, and Service information.

However, technical, typographical, data, availability, or pricing errors may occasionally occur.

Where an error materially affects a transaction, Vivera will handle the matter reasonably in accordance with:

• these Terms;

• the Return & Cancellation Policy; and

• applicable law.

68. THIRD-PARTY PROVIDERS

Vivera relies on third parties for certain Services, which may include:

• Payment Providers;

• Suppliers;

• Fulfilment Partners;

• logistics providers;

• cloud service providers;

• game publishers;

• platforms; and

• technology providers.

To the extent permitted by law, Vivera is not responsible for independent third-party conduct that is entirely outside Vivera's reasonable control and unrelated to Vivera's own contractual obligations.

Nothing in this section excludes responsibility that applicable law requires Vivera to bear.

69. CUSTOMER RESPONSIBILITIES

Customers are responsible for:

• maintaining accurate Account information;

• maintaining Account security;

• using authorized payment methods;

• reviewing Product descriptions;

• reviewing regional restrictions;

• checking platform compatibility;

• accurately entering Digital Product fulfilment information;

• accurately providing shipping information;

• reviewing Orders before submission;

• protecting Digital Codes after delivery; and

• using Products in accordance with applicable laws and third-party requirements.

70. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Vivera will not be liable for indirect, incidental, special, or consequential losses arising solely from circumstances outside Vivera's reasonable control.

Any limitation or exclusion in these Terms applies only to the extent legally permitted.

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law.

Nothing in these Terms excludes mandatory consumer rights, remedies, statutory protections, or other rights that cannot legally be excluded.

71. EVENTS OUTSIDE REASONABLE CONTROL

To the extent permitted by applicable law, Vivera will not be responsible for delay or failure caused by circumstances outside its reasonable control.

These may include:

• natural disasters;

• severe weather;

• government actions;

• civil disturbances;

• widespread communications failures;

• major infrastructure failures;

• customs disruption;

• major logistics disruption;

• major Payment Provider failure;

• widespread third-party platform failure;

• significant cyber incidents not reasonably preventable by Vivera; or

• comparable external circumstances.

Vivera will take reasonable steps to reduce disruption where practicable.

PART XVII — GOVERNING LAW AND DISPUTES

72. GOVERNING LAW

These Terms and the contractual relationship between Vivera and the Customer are governed by the laws of Thailand.

For Consumers located outside Thailand, this provision is not intended to deprive a Consumer of mandatory protections that apply under the laws of their jurisdiction where such protections cannot legally be excluded by agreement.

73. RESOLVING DISPUTES

Customers are encouraged to contact Vivera through its official support channels if a dispute arises.

Vivera may review relevant:

• Account records;

• Order records;

• transaction records;

• payment records;

• Supplier records;

• fulfilment records;

• shipping records;

• verification records; and

• Customer communications

to investigate the matter.

Nothing in these Terms prevents a Customer from using any consumer-protection, regulatory, payment-dispute, court, or other legally available remedy.

PART XVIII — CHANGES TO THE TERMS

74. CHANGES TO THESE TERMS

Vivera may amend these Terms from time to time because of:

• changes to Products;

• changes to Services;

• new payment methods;

• new purchasing features;

• operational changes;

• security requirements;

• changes in business practices;

• regulatory developments; or

• legal requirements.

The latest version will be made available through Vivera's Services.

The “Last Updated” date at the beginning of these Terms identifies the latest revision.

75. MATERIAL CHANGES AND RE-ACCEPTANCE

Customers are not normally required to repeatedly accept these Terms during ordinary use of their Account.

Where Vivera makes a material change affecting Customers' contractual rights or obligations, Vivera may require existing Customers to review and accept the revised Terms before:

• continuing to use certain Services; or

• placing additional Orders.

Vivera may maintain a record of:

• the version accepted;

• the date of acceptance; and

• the time of acceptance.

76. EXISTING AND FUTURE ORDERS

An Order will generally be governed by the version of these Terms and applicable purchase policies in effect when the Order is submitted.

A later change to the Terms will not ordinarily retroactively alter a completed transaction unless applicable law requires otherwise.

New Orders submitted after updated Terms become effective will be governed by the updated version.

PART XIX — ELECTRONIC COMMUNICATIONS AND RECORDS

77. ELECTRONIC COMMUNICATIONS

Customers agree that Vivera may provide transaction and Service-related communications electronically through:

• the Vivera website;

• the Customer's Account;

• email; or

• other official Vivera communication channels.

Such communications may include:

• Account notifications;

• payment-status information;

• verification requests;

• Order confirmations;

• Digital Product fulfilment notifications;

• shipping information;

• refund information;

• security notices;

• invoices or receipts where applicable; and

• policy notices.

Customers are responsible for maintaining access to the email associated with their Account.

78. TRANSACTION RECORDS

Vivera may maintain records relating to transactions, including:

• Account information;

• Order details;

• Product information;

• Customer-submitted fulfilment details;

• payment confirmation;

• verification status;

• Order acceptance;

• Digital Code delivery;

• Direct Top-Up confirmation;

• shipping information;

• delivery confirmation;

• refund information;

• dispute records;

• the version of Terms applicable to the Order; and

• the version of relevant purchase policies.

Such records may be retained in accordance with Vivera's Privacy Policy, applicable law, and legitimate operational requirements.

PART XX — GENERAL PROVISIONS

79. SEVERABILITY

If any provision of these Terms is determined by a competent court or authority to be unlawful, invalid, or unenforceable, the affected provision will be limited, interpreted, or severed to the minimum extent necessary where legally possible.

The remaining Terms will continue in effect to the extent permitted by law.

80. NO WAIVER

If Vivera does not immediately enforce any provision of these Terms, that does not automatically mean Vivera has waived its right to enforce the provision later.

81. ENTIRE AGREEMENT

These Terms, together with:

• the Return & Cancellation Policy;

• the applicable Delivery Policy;

• applicable Product-specific conditions;

• applicable promotion terms; and

• any other contractual policies expressly incorporated into these Terms

constitute the applicable contractual framework governing use of Vivera and purchases made through Vivera.

The Privacy Policy separately describes Vivera's processing of personal data.

Where a Business Customer has entered into a separately signed agreement with Vivera, that separate agreement may supplement or override these Terms to the extent expressly stated in that agreement.

82. ASSIGNMENT AND CORPORATE CHANGES

Vivera may transfer or assign its rights or obligations in connection with a lawful:

• merger;

• acquisition;

• restructuring;

• reorganization;

• transfer of business; or

• similar corporate transaction,

subject to applicable law.

Customers may not transfer their Account to another person or entity where doing so would circumvent:

• Account restrictions;

• KYC requirements;

• purchasing limits;

• fraud controls;

• security requirements; or

• these Terms.

PART XXI — CONTACT

83. CONTACT US

Customers who have questions concerning:

• these Terms;

• their Account;

• an Order;

• a payment;

• identity or transaction verification;

• Physical Product delivery;

• Digital Product fulfilment;

• a Return or Cancellation request;

• a payment dispute; or

• another Vivera Service

should contact Vivera through the official Contact Us channels available through Vivera's website and store.

Customers should use only official Vivera communication channels when providing Account, Order, payment, or verification information.

Vivera Solutions Co., Ltd.